Terms for owners
The short version
- AOE Centre gives you a website, a student and parent portal and an owner page. You run your tuition business.
- Fees parents pay online go to your own HitPay account. AOE Centre never holds your money.
- Your students' and parents' details belong to your business. We only use them to run your pages.
- We never sell your data or contact your students or parents for our own purposes.
- Most students are children. You get a parent's consent when you register them.
- We tell you quickly if something goes wrong with the data.
- Details of students who have left are removed after the time you choose in Settings.
- Months paid in advance are not refunded if you stop early.
1. Who we are
AOE Tuition is provided by AOE Centre ("we", "us"). Contact us on WhatsApp at +601154416881. "You" means the tuition centre or teacher that uses AOE Tuition and the person who accepts these terms for it.
2. The service
We provide a website for your tuition business, a portal for your students and their parents, and an owner page for you and, depending on your package, your tutors and front desk. The functions and sizes you can use depend on your package. We work to keep the service running and to fix problems quickly, but we cannot promise it will never be unavailable. We may improve or change features; we will tell you before removing a function you pay for.
3. Your owner account
- Keep your passwords secret. You are responsible for what is done on your owner page, including by the tutors and front desk you give a login to.
- We will never ask for your password. If you forget it, we can give you a one-time password so you can set a new one. We cannot see your password.
- Tell us straight away if you think someone else has used your owner page.
4. Fees
You pay the fees for your package and the number of months you choose (1, 3, 6 or 12), and for any add-on you choose. Paying for 3, 6 or 12 months at once may come with a discount. Months paid in advance are not refunded if you stop using AOE Tuition early, but your pages stay open until the end of the paid period. If a payment is late, we will remind you. If it is more than 7 days late, new student invoices and messages stop. If it is more than 30 days late, your website and portal are closed. If it is more than 60 days late, your account and its data (settings, students, classes, attendance and fee records) are deleted. Until then you can ask us for a copy of your data. We keep our invoices to you as our own records.
5. Fees from your students
Online payments are handled by HitPay under your own HitPay account, and the agreement for that is between you and HitPay. HitPay charges its own fees. The fees you charge, refunds, deposits and payment disputes are your responsibility. Only you can connect or change your HitPay keys; we can switch online payment off if there is a security problem. Invoices and receipts made in AOE Tuition are your documents; they are not e-invoices under MyInvois.
6. Your teaching and your business
You are responsible for your lessons, tutors, fees, timetables, the information on your website, and any registration, licence or tax your tuition business needs. Only upload photos, notes and text you have the right to use. Only show a student's results or photo on your website when their parent has agreed.
7. Data processing terms
7.1 Roles
Under the Personal Data Protection Act 2010, your business is the data controller for the personal data of your students, their parents and your tutors. AOE Centre is your data processor: we process that data for you, to provide AOE Tuition.
7.2 What data
Student names, level and school, the subjects and classes they take; parents' names, WhatsApp numbers and email addresses; attendance records (check-in and check-out times, late marks, absences and the reasons given, and, only if you switch it on, whether a phone was near your centre when it checked in); leave requests and replacement classes; invoices, payments and receipts; progress notes and marks; results and photos you publish with consent; notes and homework files; enquiries and registrations from your website; and your tutors' names, logins and pay records. We do not receive card numbers or bank log-in details; HitPay handles those.
7.3 How we use it
- We process this data only to run your website, portal and owner page, to send the messages you ask us to send, to give you support, and to keep the service secure.
- We do not sell it, use it for advertising, contact your students or parents for our own purposes, or share it with other centres or teachers.
- We only share it with the providers we need to run the service, such as our web hosting provider and, if you use the automatic WhatsApp add-on, WhatsApp. Our servers may be located outside Malaysia; we choose providers who protect data to a comparable standard.
7.4 Security
We use encrypted connections (HTTPS), store passwords in a form that cannot be read back, store payment keys scrambled, and limit access to the people at AOE Centre who maintain the service.
7.5 If something goes wrong
If we find that personal data in your account may have been lost, stolen or seen by someone who should not see it, we will tell you without delay, and where possible within 24 hours of finding out. We will tell you what we know and help you with any notice you need to give to the Personal Data Protection Commissioner or to the parents and students affected.
7.6 Requests from parents and students
If a parent or student asks to see, correct or delete their details, we will help you respond.
7.7 How long we keep it
A student's details are removed after the period you choose in Settings (3, 6, 12 or 24 months; 12 months unless you change it), counted from when the student left. Fee totals are kept for your accounts. You can ask us to delete data earlier.
7.8 When you stop using AOE Tuition
Tell us you are leaving and ask for a copy of your records if you want one. We may delete your account and its data at any time after that, and in any case after the steps in section 4 if payment stops. We keep our invoices to you, and anything else the law requires us to keep.
7.9 Your part
Use the data only for running your tuition and for other lawful purposes. For a student under 18, get consent from a parent or guardian when you register them; AOE Tuition's registration form asks for it. Your website shows a privacy notice to parents and students; do not remove or change what it says about how data is used. Message parents only about lessons, attendance and fees unless they have agreed to receive other news or promotions.
8. AOE Tuition credit
Your website may show a small "Website by AOE Tuition" line at the bottom, unless we agree otherwise.
9. Limits of responsibility
We are not responsible for losses caused by things outside our control, such as internet, bank, WhatsApp or HitPay outages, or for indirect losses such as lost profit. Our total responsibility to you is limited to the fees you paid us in the 3 months before the problem. Nothing in these terms limits responsibility that cannot be limited by law.
10. Changes to these terms
We may update these terms. When we do, your owner page will ask you to read and accept the new version before you continue.
11. Ending the service
You can stop using AOE Tuition at any time by telling us. We may suspend or close an account for late payment (see section 4) or if the service is used unlawfully, and we will tell you first where possible.
12. Law
These terms are governed by the laws of Malaysia.